Refund Policy

1. Overview

PrepMate provides AI-powered interview preparation services, including interview practice, resume-based questions, scorecards, and AI-generated feedback.

Since these are digital services that may be delivered immediately after purchase, refunds are limited as described below.

2. Manual UPI Payments

PrepMate currently supports manual UPI payments. Users may be required to submit payment proof, such as a screenshot, for verification.

Paid interview credits or premium access will be activated only after successful verification.

3. Eligible Refund Cases

A refund may be considered in the following cases:

• You made a duplicate payment for the same package.
• Your payment was successful, but credits or premium access were not added after verification.
• You made a payment but the service could not be delivered due to a technical issue from PrepMate's side.
• You contacted support before using any purchased interview credits.

4. Non-Refundable Cases

Refunds will generally not be provided in the following cases:

• You have already used the purchased interview credit or service.
• You completed an AI interview and received questions, scorecard, or feedback.
• You are unhappy with an AI-generated score or feedback result.
• You purchased the wrong package but used the credits.
• You changed your mind after the credits were activated and used.
• Your account was suspended or terminated due to misuse, fraud, or violation of Terms and Conditions.

5. AI Output Disclaimer

PrepMate uses AI to generate interview questions, scores, feedback, and recommendations. AI results are intended for practice and educational purposes only.

Refunds will not be issued only because a user disagrees with AI-generated feedback, interview difficulty, score, or recommendations.

6. Refund Request Timeline

Refund requests should be submitted within 7 days of the payment date.

Requests received after 7 days may not be accepted unless required by applicable law.

7. How to Request a Refund

To request a refund, email us with the details below:

• Your registered email address
• Payment date
• Amount paid
• UPI transaction ID or reference number
• Payment screenshot, if available
• Reason for refund request

8. Refund Processing Time

Once your refund request is reviewed and approved, the refund will be processed to the original payment method where possible.

Refund processing may take 5 to 10 business days, depending on the bank, UPI provider, or payment partner.

9. Payment Gateway Refunds

In the future, PrepMate may integrate third-party payment gateways. For payments made through a payment gateway, refunds may also be subject to the payment provider's policies, timelines, and charges.

10. Partial Refunds

Partial refunds may be considered only in special cases where some purchased credits remain unused and the refund request is approved by PrepMate.

11. Fraudulent or Suspicious Payments

PrepMate reserves the right to reject refund requests involving suspicious, fraudulent, edited, duplicate, or unverifiable payment proofs.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be published with an updated Effective Date. Continued use of PrepMate after changes means you accept the revised policy.

13. Contact Us